For two years, Kelsey McConnell worked at a popular coffee
chain. This is her story.
In the barista business, you come to dread the sentence, "Can I show you
what I mean?" With those white cups in their eager hands, customers feel
empowered to mime all manner of requests. And while their creativity is noted,
it is not appreciated.
Drink orders speak to you. A sudden switch to decaf says, "I'm
pregnant!" Half soy milk, half low-fat milk, one shot regular, half shot of
decaf, two pumps sugar free vanilla syrup and whipped cream says, "Hey, I'm
a fucking asshole."
That was the drink I made every day for a successful realtor on the Westside.
She was very thin. Like Karen Carpenter thin. And when her trainer gave her the
tragic news that she had gained one pound, she stormed the counter accusing me
of messing with her soy to cow milk ratio.
Interestingly, [company name redacted] doesn't actually order "low-fat milk."
They order non-fat and full-fat milk and to make low-fat milk, the barista
combines the two in equal proportion. Adding soy to the mix does mean making a
third milk recalibration. Well, Skeletor the Realtor could see that my degree
had failed to equip me with the concept of thirds and she was gracious enough to
make sure I got me some education on the subject.
I once heard Barry Levinson order a PA to get him "a medium, ice blended
coffee, not too much mocha syrup, blended twice and scanned for large ice
fragments (reblended if necessary), whipped cream on top, if it wasn't
runny." I heard him say those words and thought, "that man has a very
small… sense of hubris."
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